INTERESTED IN BECOMING A WHOLESALER?
Email: Please fill out the wholesaler form below.
Will my credit card be charged immediately?
How do I track my order?
May I order by phone?
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Does your site require any special software?
What if an item is out of stock?
Will you ship to a P.O. Box?
RETURNS AND CLAIMS POLICY
Wholesale returns are only accepted on manufacture defects or damaged items, there are no exceptions. Please inspect all merchandise upon receipt. All claims for shortages, damaged, or incorrect merchandise must be received within three days of receipt and reported to our customer service department: [email protected]
All wholesale returns must receive a return authorization number by emailing [email protected] or calling 229-410-5020. Upon approval of a return, a Return Authorization number [RA#] will be issued via email. The RA# must be written on the outside of the returning package and the form must be included inside the box describing the reason for your return.
First time buyers are permitted to exchange merchandise after 30 days to ensure that you are purchasing the best items for your demographics. Simply call your sales rep to exchange a percentage of your order to receive new items that may be better suited. This program is designed to make sure you are successful with our products and we are a partner to help in that success.
Returned merchandise must be returned in excellent unused condition, including all hangtags and original packaging. We do not accept returns of worn, customer-damaged, laundered or soiled items. If items being returned do not follow these guidelines, a 30% cleaning and restocking fee will be applied to your credit or the items might be returned at your expense.
Wholesale returns are only accepted and marked as a credit for future purchases on your initial order, so you can feel the fabric, get correct sizing and get to know your customers' tastes. Pre-approved Return/Exchange Program is for new customers only and must be processed within the first 30 days of your initial purchase.
Refunds for all returned merchandise will be credited toward your next order; there are no exceptions.
For your protection, we suggest that you return your package insured. Tepuy Activewear will not be responsible for any lost items being returned by mail post.
Mail your authorized returns to:
Returns Department RA#
Tepuy Apparel Design, Inc
502 W Forsyth St,
Americus, Georgia 31709
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There will be no credit or refund for shipping and handling fees. All Sale and Closeout items are final sales—no exchanges; no exceptions.